Return Policy

Please save ALL shipping and original boxes

Clocks with an engraved plate attached are non-returnable (regardless if plate was included or purchased separately). Please inspect your clock upon arrival before attaching the plate.

In case of damaged product (due to shipping):

1. Inspect ALL packages when you receive them to ensure the item(s) was not damaged during shipping. If an item appears to be damaged, please immediately contact All About Time at 440-234-4027 or by email at clocks@suburbanclock.com
2. All About Time takes insurance on every item shipped; If the item arrives damaged, All About Time must notify the shipping company within 7 days. The shipping company will want to inspect the outer box as well as the damaged item. If you are purchasing an item to give as a gift at a later date, you must inspect the product within 7 days of its arrival to insure that the product was not damaged.
3. After contacting us, we will give instructions to resolve the issue.

In case of defective product:

1. Defective products can be returned within 10 days of original purchase. After 10 days, you will need to contact the manufacturer to have the product repaired or replaced under warranty, if applicable
2. If a product is defective, please contact All About Time at 440-234-4027 or by email (clocks@suburbanclock.com). If it can be returned, we will send a UPS return label in the US Mail to your address or via email.
3. Carefully re-pack the clock into it's original packing and shipping boxes (The clock carton is NOT a shipping carton). Remove all original labels that are on the shipping box.
4. Once you receive the return label, please affix it to the original shipping box. Take the package to your local UPS Store, or schedule a UPS pickup and they will accept the labeled package free of charge
5. Once we receive the returned item, we will credit you back the original purchase price to the credit card that was used for the purchase.

Other returns:

1. All Floor Clocks (Grandfather) are non-returnable.
2. If the goods do not meet your expectations, (with the exceptions mentioned above) you may return them within 10 days after receipt. After 10 days your sale is final. All returned items will be charged a 15% restocking fee.
   
3. You must first get a Return Code from All About Time before returning an item. Please contact us by email (clocks@suburbanclock.com) to get a return code
4. Carefully re-pack the clock into it's original packing and shipping boxes (The clock carton is NOT a shipping carton). Remove all original labels that are on the shipping box.
5. Write the previously acquired return code on the outer shipping box so that we may identify your return when it arrives.
6. If your product was shipped to you via UPS, then you must ship UPS.
7. You MUST take insurance on the shipment for the original purchase price, to account for the possibility of damage during the return shipment. You are responsible for all shipping costs.
8. After shipping, you must email (clocks@suburbanclock.com) to give us the tracking code for the return shipment
9. The item must arrive back to All About Time in resellable working condition. Credit cannot be given for returns that do not meet the above conditions.
10. All returns will be charged a 15% restocking fee. Additional original shipping charges will not be refunded on returned clocks. This includes overnight, 2nd day, Priority Mail, etc. shipping charges.
11. Once we receive the returned item, we will credit you back the original purchase price (-15% restocking fee as mentioned above) to the credit card that was used for the purchase.
12. The right to return goods does not apply to products for which discounts have been granted or International orders.